October 27-29, 2008 • Renaissance Hotel, Atlanta GA
Improve Sales Profitability & Drive Customer Satisfaction Through The Most Effective Returns Prevention And Management Strategies
Register By August 29 And Save $200
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6 Reasons Why Consumer Returns 2008 is a MUST ATTEND:
1. The only conference to focus on returns prevention strategies will ensure you protect your profit margins this coming holiday season
2. Learn from your peers and partners from consumer electronics, appliance, and retail sectors to enhance your profitability in tough business conditions and increase the efficiency of your reverse logistics processes
3. Whether you’re online or in-store, dedicated streams will provide you strategies to improve loss prevention and reduce returns through enhanced customer support
4. VP Think Tank will ensure you discuss strategies to grow your bottom-line sales with your senior level peers
5. An entire day focuses on returns data capture and analysis, so you can find out why your products are being returned
6. Limited solution provider participation: Maximize the peer-to-peer best practices sharing in a content rich conference without being pitched by solution providers
Consumer Returns 2008 is the key event to help you focus on profitable returns prevention strategies for your consumer returns program. The program has been specifically designed to address the key issues in this market space, including:
- Determining why your products are coming back, and creating actionable strategies for reducing future returns and boosting profitability
- Identifying the low-cost strategies you can implement today to dramatically enhance customer experience, and drive down returns rates by 15-25% at a stroke
- Successfully aligning operations, product design, customer service, and reverse logistics, in a concerted attack on consumer returns
- Optimizing your reverse logistics processes to enhance efficiency and drive out unnecessary costs
Key Facts:
- According to Newgistics, each return costs the retailer an average of $37, including calls to customer service, outbound and inbound packaging and shipping, and the lost value of inventory.
- Put another way, the total cost of product returns to the US economy is over $100 billion per year (IndustryWeek)
- 68% of all US returns are No-Trouble Found (NTF), and therefore avoidable (Accenture)
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For speaking and program development opportunities, please contact Toby Donovan at Toby.Donovan@wbresearch.com or 646-200-7523
For marketing opportunities, please contact Delnaz Bhopti at Delnaz.Bhopti@wbresearch.com or 646-200-7445
For sponsorship and exhibition opportunities, please contact Hilary Whidden at hilary.whidden@wbresearch.com or 646-200-7482. |
