| 8:00 |
Continental Breakfast & Registration |
|
| 9:00 |
Chairperson's Opening Remarks |
|
| 9:15 |
Case Study: Achieve Visibility Into Your Product Returns:
Capturing And Analyzing Critical Data To
Determine Why Your Products Are Being Returned
Jon Heller, Senior Director, Quality Management, LG Electronics |
|
| 9:50 |
Panel: "Turning Data Into Profit" - Utilizing Your
Returns-Related Data Effectively To Boost Future
Profitability Levels
Jon Heller, Senior Director, Quality Management, LG Electronics
Mike Umbach, Group VP, Product Development, CLS
John Slothower, Innovations Manager, Best Buy
Craig Sultan, Senior Manager, everse Logistics, HomeDeport.com
|
|
| 10:35 |
Coffee & Networking |
|
| 11:05 |
Case Study: Capture And Utilize In-Store Returns Data To
Create Effective Merchandizing Strategies And
Increase Profitability
John Slothower, Innovations Manager, Best Buy |
|
| 11:40 |
Case Study: Implement An Automated Customer Survey
System To Generate Actionable Insights From
Your Online Returns
Craig Sultan, Senior Manager, Reverse Logistics, HomeDepot.com |
|
| 12:25 |
Lunch |
|
| 1:45 |
Interactive Ideas Xchange
Roundtable 1:
Getting Real Results From
Automated Surveys
Craig Sultan, Senior Manager, Reverse Logistics, HomeDepot.com
Roundtable 2:
Acquiring Accurate
Returns Data - A
Manufacturer's
Perspective
Mike Lesshaft, Service Quality Manager, Lexmark
Roundtable 3:
The Importance Of Data
Collection In Award-
Winning Technical
Support
Jon Heller, Senior Director, Quality Management, LG Electronics
Roundtable 4:
Making The Most Of In-Store Data
John Slothower, Innovations Manager, Best Buy |
|
| 4:00 |
Close Of Focus Day |
|
