Strategic Service Management Asia
4-6 November 2008
Hong Kong Convention & Exhibtion Centre

Strategic Service Management is the “must attend” pan industries event for anyone who is involved in the customer service and support operations in Asia.

Held over 3 days, from 4 – 6 November at the Hong Kong Convention & Exhibition Centre, this event will feature best of breed case studies from over 30 service veterans across multiple industries on how they deliver superior, cost effective customer service in the region.

Here, you will also be able to network with 130+ like-minded service professionals, from across Asia to discuss mission-critical trends and to learn how to implement best practices in a complex environment, while gaining a competitive edge over other service providers.

The highly topical and comprehensive agenda is dedicated to offering you both strategic and tactical tools for the Asian market. You will hear about the business transformation and change management concepts on building world class service organizations The agenda will also highlight the experiences and strategies of service luminaries in China, India and Asia Pacific on how they overcome the diverse culture, disperse geography and varying expectations.

Seats are being booked now. Don’t miss this opportunity to learn about the various strategies and techniques which balance customer satisfaction and costs.

Register Today!

An Exceptional Speaker Line-Up

Through pan industry perspectives of service veterans from 11 countries, you will learn about the initiatives which will help you in increasing customer satisfaction, efficiency and possibly methods that may even help you in reducing your costs!

• Rob Delnoij, Regional CRM Solution Principal, SAP Asia Pacific & Japan
• Wolfgang Heimsch, Chief Executive Officer of Customer Services, Siemens Healthcare, Germany
  
• Tony Kolish, Senior Vice President, Global Services, EMC Corporation, USA
  
• Tim Griffin , Vice President, Services, Asia Pacific, Dell, Singapore
  
• Pierre Steffen, Vice President, Customer Service, Airbus, China
• Rob Delnoij, Regional CRM Solution Principal, SAP Asia Pacific & Japan
  
• Jim Glueck, Vice President Technical Support, Customer Advocacy, CISCO Systems, USA
  
• Cathy Langlois, Director for Customer Support & Maintenance, Asia Pacific, Rockwell Automation Asia Pacific, Hong Kong
  
• Jagdish Belwal, Deputy General Manager, CRM, Tata Motors India
  
• Laurie Young, Author of From Products to Services: Insights and experience from companies which have embraced the service economy, UK
• Michael Rucinski, Director Technical Services, Service Supply Chain, Cisco Systems, Japan
  
• Kevin Yuen, Customer Satisfaction Manager, Schneider Electric, Hong Kong
  
• Chi Yu, Vice President, Customer Support, Asia, ASML, Hong Kong
  
• Rajan Rajgopal, Vice President, Customer Engineering, Chartered Semiconductor, Singapore
  
• Cally Chan, General Manager, HP Services, Hewlett Packard HK SAR
  
• Canyuan Wang, Vice President, Field Engineering, Tokyo Electron (Shanghai) Limited, China
  
• Ratish Nair, Director, Medical Electronics Division, Sanrad International, India
  
• Devdutta Chandavarkar, Director of After-Sales, Mercedes-Benz India Private Limited
  
• Sanjay Prasad, General Manager Service, Oceania and PMR Asia Pacific, Whirlpool Australia
  
• May Kwan, Manager, Customer Interaction Centre, CLP Power HK Ltd
  
• Leong Peng Ham, Vice President, Fixed & IP Services, Starhub, Singapore
  
• Steve Culhane, Vice President, Asia Pacific / Japan, Lenovo Service, Singapore
  
• Allan Rufo, Assistant Vice President, Customer Service Operations, Toyota Philippines
  
• Andy Chan, General Manager, Services, Greater China, Carestream Health, China
  
• Professor Bo Edvardsson, Editor of the International Journal of Service Industry and Management & Director, Service Research Center, Sweden
  
• Stephen Cherian, General Manager, Customer Support/ Logistics, Asia
  Volvo Construction Equipment, Singapore

Email us at info@wbr.ae for more information.