Developed in 2003, Field Service is the definitive event for senior level service and support professionals focused on field service optimization, revenue enhancement and improving customer satisfaction. Spanning 3 days, Field Service 2011 offers focused workshops, roundtable discussion groups and countless networking opportunities to knowledge-share with other executives facing the same challenges that you are.

What Will You Gain By Attending Field Service 2011?

• Service Revenue Growth Insight: Find out how your peers and competitors are finding new revenue streams to grow their business
• Drill down to your immediate challenges to improve your service and support business at industry-specific workshops with executives facing the exact same issues as you
• Take home the latest strategies to cut costs now in order to position your business for growth throughout recovery
• Learn best practices to streamline your service and support operations through technology integration
• Improve workforce management and productivity to control costs and maximize service business revenue

Field Service 2010 Speakers Included:

• Larry Wash, President of Global Services, Trane
• John Tarascio, President Bowe, Bell & Howell Service, Bowe, Bell & Howell
• Mary Cay Kosten, Vice President, Global Customer Services, Sun Microsystems
• Mark Hessinger, Executive Director Worldwide Customer Service, Gerber Scientific Intl. Inc
• David Baker, Senior Vice President Field Service, DirecTV
• Bernadette Lodico, General Manager BSSG Service and Support, Eastman Kodak
• Tribby Warfield, President, Power Transmission North America, The Gates Corporation
• Wayne Moore, B.Sc., MBA, FASE, President Advanced Development Group, Chief Strategy Officer, Unisyn Medical
• Ivin Smith, Vice President Customer Service & Worldwide Support, Pitney Bowes
• Michael Olmsted, Vice President, North America Services & Quality, Satisloh, North America
• Dick Frishkorn, Managing Director, Global Customer Field Support Group, GE Aviation
• Mike Emmelhainz, Director Defense & Goverment Services, Boeing
• Ted Nemetz, Vice President Service, Toshiba America Medical Systems, Inc.
• Christian Verstraete, Chief Technologist, Manufacturing & Distribution Industries, HP
• Jim Fetterman, Vice President Service, FEI Company
• Mohamed Zarringhalam, Vice President Service, Nikon Precision
• Don Bernard, Vice President of Service and Operations, Dustcontrol, Inc.