Ivin Smith VP Customer Serivice and Worldwide Tech Support Pitney Bowes

Ivin L. Smith, Vice President Customer Service & WW Technical Support at Pitney Bowes has 35 years experience in service at Eastman Kodak, Danka Business Systems and Xerox Corporation. In his previous position at Xerox, he was Vice President, Xerox Services, NY/NJ Metro. In this role, Smith managed both equipment services and managed (outsource) services in the NY/NJ area. Smith has been involved in all facets of the service business including engineering, training, manufacturing, strategic planning, and field operations. He has held a number of management and executive positions including District and Regional Manager, Operations Manager, Regional Vice President, and Vice President.

John Tarascio Executive Vice President Service Operations Bowe Bell Howell

 John S. Tarascio is Executive Vice President of BÖWE BELL+HOWELL Services.  He has led the BBH Services organization since 2000. During this time he took a traditional service organization providing service for BBH manufactured products to a true services organization providing a variety of services for current and new markets. These new ventures include providing service for third party products, parts and supplies sales, product reconditioning services, business continuity services, web based sales, etc. In the past 7 years he has developed a world -class customer support infrastructure by using business integrated CRM systems and a Training Top 100 award winning corporate technical university.

Dick Frishkorn Managing Director Global Customer Field Support Group GE Aviation

Dick Frishkorn is the Managing Director of the GE Aviation, Global Customer Field Support (GCFS) Group, which consists of Field Service Engineering, the GE Aviation Customer Support and Diagnostics Center (CSC), and the GE Aviation Fleet Data Management Center (FDMC).  The GCFS Group has field service engineers deployed around the world, covering 42 countries and 120 locations. The CSC provides 24x7 technical and diagnostics support to commercial customers from locations in Cincinnati and Shanghai, China.  The FDMC provides data management and analysis across the entire family of GE Aviation and CFM products.

Brian Lucyk Director of Quality Avaya Global Services

As the Director of Quality for Avaya Global Services, Brian has demonstrated excellence utilizing process improvement & change management best practices to drive business results.  He has employed the Six Sigma process improvement methodology to enhance customer experience throughout the services engagement model while driving significant revenue and cost improvements directly to the bottom line.  Recent assignments include process improvement & technology deployment leadership for a 2,000 technician field workforce and general management of a technology hardware remanufacturing start-up.  With degrees in Finance and Multinational Business Operations he has brought good business balance to the ongoing task of improving customer experience.

Peter Manni VP of North American Deskside Practice Siemens Business Services

As Vice President of Client Support Services, Peter Manni is responsible for IT infrastructure services across North America. This responsibility includes management of 2,000 employees in support of key Fortune 500 Clients. Manni holds a Masters Degree in Technical Business Management from Johnson and Wales University and a Bachelors Degree in Management also from Johnson and Wales University. He is a current CompTIA Board of Directors member, a member of the IBM Service Advisory Council and served on the CompTIA Service Executive Council from 2002-2004. Manni is a frequent guest speaker at the American Federation of Service Managers, Field Service, National Association of Service Managers and Interlog. 

Ron Wegmann, Sr. Founder and CEO Vertical Solutions, Inc.

Ron Wegmann, Sr. is the Founder and CEO of Vertical Solutions, Inc. (VSI), a software development and professional services organization that focuses on field service management and mobile systems. With 30 years of expertise in systems consulting and software technologies, primarily in service systems, he is active in his firm’s product development and technology strategies. Wegmann holds a BS in Philosophy and an MBA in Management from Xavier University. A member of the Association for Services Management International (AFSMI), he is also involved in various philanthropic endeavors.