| 8:15 |
Conference Registration & Continental Breakfast In The Solutions Zone |
|
| 9:00 |
Welcoming Remarks
Debra Haym,
Executive Director, Interlog Medical 2008 |
|
| 9:15 |
Chairperson’s Opening Address
Robert Kenney, Executive Vice President, Sales, OnProcess Technology |
|
| 9:20 |
Guest Speaker: Cost Effective Ways To Increase Customer Satisfaction In An Uncertain Economy
Timothy Saur,
PhD, CPA, CMA, Vice President of Finance, Operations & Service,
Durst Phototechnik, AG, USA |
|
| 9:55 |
Seamlessly Integrating Differing Processes Between Merging Companies To Ensure No Effect On The Customer Experience
Mike Corbin,
Director, Field Service East Zone, Beckman Coulter |
|
| 10:30 |
Morning Refreshment Break & Opportunity To Network In The Solutions Zone |
|
| 11:05 |
Interactive Topic Specific Roundtable Discussions
Table A: Moving Beyond Reactive To Proactive Field Service Through Accurate Data Gathering
Moderator: Moderator: Ron Tedesco, Director, Clinical IT Technical Support, Beckman Coulter, Inc.
Table B: Developing Cost Effective Methods For Your Returns And Reverse Logistics Business
Moderator: Paul Toms, Logistics Manager, Elekta, Inc.
Table C: Expanding Service Team Capacity Without Expanding Your Need For Personnel
Moderator: Steven Raters,
Director of Field
Services Operations, bioMerieux, Inc.
Table D: Understanding And Accommodating The Challenges Facing Hospital IT Environments To Improve Service2Customer Synergy
Moderators:
Alay Yajnik,
Senior
Director,
Global Services, Hansen
Medical |
|
| 12:30 |
Lunch For All Attendees |
|
| 1:40 |
Profitably Adjusting To The Customer Budget Squeeze: Ensuring Effective Serviceability Of Older Products
Richard Springer,
Vice President, Customer Service, TomoTherapy |
|
| 2:15 |
Panel: Proving The Value Of OEM Service Contracts To Your Customers To Generate Increased Revenue And Ensure Brand Loyalty
Rob Riccardi,
Associate Director, Field Services, Alcon Laboratories
Dr. Frank Crout,
Executive Director, Customer Support Operations, bioMerieux, Inc.
Amos Schneller,
Director of Customer Support, Minntech Corporation |
|
| 2:50 |
Reverse Logistics - Executive Presentation
Scott Tredennick, Varian Medical |
|
| 3:20 |
Afternoon Refreshment Break |
|
| 3:55 |
Retaining The Right People For Your Service Organization
Jim Fetterman, Vice President of WW Service, FEI |
|
| 4:25 |
Chairperson’s Closing Address
Robert Kenney, Executive Vice President, Sales, OnProcess |
|
| 4:30 |
Interlog Medical 2008 Cocktail Reception |
|
| 5:00 |
Conclusion Of Interlog Medical 2008 Day One |
|
| 8:30 |
Continental Breakfast & Opportunity To
Network In The Solutions Zone |
|
| 9:00 |
Chairperson’s Opening Address
|
|
| 9:15 |
Guest Speaker: Assessing The Latest And
Greatest Mobile Technology Options: What Do
You Really Need To Maximize Your Service
Operations?
Peter Manni,
Vice President, North American Client Support Services, Siemens IT Solutions and Services |
|
| 9:50 |
Determining Best Practices In Remediation:
Handling Product Recalls And Updates With An
Eye For Long-Term Customer Loyalty
Mike Aviotti,
Vice President, Customer Service Operations, Cardinal Health |
|
| 10:30 |
Morning Refreshment Break & Opportunity To
Network In The Solutions Zone |
|
| 11:05 |
Evaluating Efforts Being Made By Product
Design Engineers To Enhance And Expand
Remote Diagnostic Capabilities
Alay Yajnik,
Senior Director, Global Services, Hansen Medical |
|
| 11:40 |
Establishing Best Practices For Gaining Customer
Buy-In For Your Remote Diagnostic Technology
Plans
Moshe Azoulai,
Installation and Logistics Manager, Elekta, Inc. |
|
| 12:15 |
Lunch For All Attendees |
|
| 1:15 |
Improving Field Service Effectiveness And Reliability Through Accurate Data Gathering: Moving Beyond Reactive To Proactive
Ron Tedesco, Director, Clinical IT Technical Support, Beckman Coulter, Inc. |
|
| 1:50 |
Preparing For Inevitable Cutbacks In The Face Of
Rising Costs: Streamlining Your Logistical And
Service Operations To Be As Lean As Possible
Linda Newman,
Director of Service Marketing, Roche Diagnostics Corporation |
|
| 2:25 |
Chairperson’s Summary Of Sessions
|
|
| 2:40 |
Conclusion Of Interlog Medical 2008 |
|
