Be sure to sign up for the Interlog Medical workshops taking place on Monday, October 15. The interactive workshops equip you with cutting edge methods for improving the efficiency of your field service operations. This is your chance to actively participate in a more one-on-one environment with the medical industry’s leading field service executives.
The informal atmosphere marks the start of the main conference networking; allowing you to reflect on what you are learning in real time, discuss controversial issues, and establish new ideas and strategies that you can take back to the office. To maximize the benefits of taking part, make sure that you come fully armed with questions and points for discussion - the workshops work best when everyone brings ideas to the table!
| 8:30 |
Continental Breakfast & Workshop Registration |
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| 9:00 |
Workshop I - Find, Attract And Retain Top Talent To Assure High Workforce Productivity |
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Sandra Guenette
Director, Human Resources
Spectranetics |
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Key issues you will tackle in this Master Class:
- Evaluating current recruitment strategies in attracting and retaining
the most skilled and desirable people to your service organization
- Reviewing untapped resources and avenues that may expand
your pool of potential candidates
- Examining your incentive and retention program: With so many
competitors vying for your service reps, how can you keep your
top talent from jumping ship?
- Understanding the needs of ‘Generation Y’ to establish how best
to deal with the younger cohort of service reps going forward
By participating in this workshop, you will:
- Return to your office with new approaches to increase
productivity and retention
- Avoid losing high performing employees and quantify the value
of the keeping them
- Gain greater access to the highest quality prospective
employees so you outperform the competition
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| 11:20 |
Workshop II - Effectively Managing Workloads To Increase Service Team Efficiency And Achieve 100% Uptime |
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Mike Donahue
Northeast Field Service Manager
Stryker Medical Products |
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Steve Venema
Stryker Medical |
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Medical OEM service organizations are making more service calls than ever before, and while this may be necessary to ensure customer obligations, it is putting a real strain on the ability of your teams to continually and consistently deliver top-notch customer service. This workshop ensures you have the necessary to tools to avoid overextending your team so you can more effectively use your service capabilities to develop greater customer loyalty.
Key issues you will tackle in this Master Class:
- Assessing your workforce’s current workload to determine which activities are vital to customer satisfaction
- Understanding how to divest your team of non-value-added activities which may be slowing service efficiency
- Can 100% uptime be achieved through process improvements, or is new technology really necessary?
- Anticipating future bottlenecks and planning in advance to avoid potential slow-downs in service
By participating in this workshop, you will:
- Increase service team efficiency
- Identify areas of overextension and ways to avoid them
- Save time and money by minimizing unnecessary redundancies in team workloads
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| 1:30 |
Lunch For Workshop Participants |
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| 2:30 |
Workshop III - Maintain your customers’ perspective throughout your service delivery process and align IT solutions to maximize delivery efficiency. |
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Bill Puso
Managing Partner
The Insight Group |
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Key issues you will tackle in this Master Class:
- Understanding the service requirements of your customers and the compatible processes and technologies you’ll need to address them
- Meeting the increasing demands your customer places on your delivery capabilities and leveraging technology to improve efficiency
- Maintaining compatibility with your customer as technology constantly evolves
By participating in this workshop, you will:
- Increase overall customer satisfaction while increasing ROI
- Effectively differentiate yourself from your competition through increased efficiency
- Anticipate potential internal and external roadblocks to maximum profitability
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| 4:40 |
Conclusion Of Interlog Medical Educational Workshops |
