Andy Huber is Manager of Systems Strategy where he provides strategic direction for new systems and technology enablement for Xerox Technical Services. He has over 30 years of experience in Service Parts Management and Field Service. He recently contributed to Service Parts Management: Demand Forecasting and Inventory Control, (eds: Altay, N. and Litteral, L.A.) Springer Verlag, NY, 2011.

He is a member of TSIA and INFORMS and holds a BS degree from the University of Dayton and an MBA from the University of Rochester.

Clay Aiena is the Medical Device Business Manager at Stryker. He has experience in ERP and CRM lifecycle implementations, medical device service delivery and product management, regulatory requirements, and business improvement/development. He has extensive leadership experience of hourly, professional, and managerial talent. His interests include using technology and efficient processes to solve complex business problems.

Clay’s specialties include: ERP/CRM system (Order Management, Contact Center, Field Service, Oracle Projects), SalesForce.com, Windows 98/2000/XP Workstation, MS Project, Nexprise, Project Management, Excel/Word/Access/ PowerPoint, C++, Java, Medical Device Service Delivery.

Craig Simon is President/CEO, FedEx SupplyChain. FedEx SupplyChain operates mission-critical logistics services for companies with high-value and/or time-sensitive products. The FedEx SupplyChain portfolio of specialty services includes critical inventory logistics, fulfillment services, transportation management, cold chain solutions and crossdock and dock services.

Headquartered in Memphis, Tenn., FedEx SupplyChain is a subsidiary of FedEx Corporation, a $35 billion global transportation, business services and logistics company. Prior to his current position, Simon served as Vice President of FedEx Solutions for FedEx Services. In this role, he led a team of logistics and business consultants who worked with FedEx Sales, Operations and Automation to design and execute supply chain solutions tailored to each customer’s needs. Simon’s focus included developing resources to create improved efficiencies and competitive advantages in the sales process. Before joining FedEx in 1999, Simon was a business advisor for Andersen Consulting, where he worked with Fortune 500 companies focusing on supply chain strategy development and operations improvement efforts in the consumer products, retail, food and hi-tech industries. In addition, he developed a successful health care information start-up company in the Silicon Valley.

Simon earned two degrees from the University of Notre Dame, including a Bachelor of Science in Mechanical Engineering and a Bachelor of Arts in History. Simon is certified in production and inventory management (CPIM) from the American Production and Inventory Control Society (APICS).

Dan Spellman is President of the Americas and Asia Pacific regions of Caterpillar Logistics Services LLC. Cat Logistics is the third-party logistics division of Caterpillar and serves the supply chain management and logistics needs of outside clients in a variety of industries, including automotive, industrial products, aerospace and defense, and consumer durables.

Dan joined the company in May 1977 and has had prior responsibility for Cat Logistics’ global transportation management; supply chain design and modeling; logistics planning, engineering, and program management functions; product and market development; and logistics strategy, including solution development, strategic alliances, and M&A activity. He previously led the global automotive unit and the European region for Cat Logistics, and served in various international leadership positions in logistics since 1992. Prior to 1992, Dan held the position of remanufactured products manager for Caterpillar Inc. and progressed through several marketing positions in Europe and Africa.

Dan has been an instructor in marketing at Illinois Central College and an external examiner and member of the curriculum development committee for the Master of Science degree’s logistics program at the University of Central England. He is a Fellow of the Chartered Institute of Logistics and Transportation (UK), and a member of the Institute of Directors (UK), the Institute of Logistics (UK) and the Council of Supply Chain Management Professionals (USA).

Dan has a bachelor of science degree in marketing and operations research from the University of Illinois at Urbana, Illinois, and is a graduate of the Advanced Management Program at the Wharton School of the University of Pennsylvania.

David Sacra is the Director of Global Quality Strategies at Bose Corporation of Framingham, Massachusetts. Bose Corporation is the world’s largest manufacturer of high quality loud speakers, digital music systems, high end integrated music and home theater systems, and customized automotive OEM audio systems. Dave’s current assignment is leading a Global initiative to create and implement an aligned strategy for Bose Customer Service and Reverse Logistics. For the last 2 years Dave has lead a global team that has defined a 5 year global strategy roadmap and has started deployment of aligned global core processes.

Dave has been with Bose 13 years and before his current assignment was the Director of Quality for Bose, playing a leadership role in Bose Corporation’s ongoing quality improvement across Bose 4 business divisions, all manufacturing sites and geographies.

Bose is headquartered in Framingham, Ma, with 4 Manufacturing sites in North America and Europe, and sales distribution worldwide.

Before joining Bose, Mr. Sacra worked for Digital and Compaq for 16 years in a variety of manufacturing engineering, materials, and new products program management roles before moving his career into quality and customer satisfaction. He spent his last 4 years at Digital/Compaq responsible for manufacturing quality for the America’s Manufacturing group.

Dave received a BSCE from Rensselaer and an MBA from Cornell University’s Johnson School

Dave is a Six Sigma Green Belt, a Certified Quality Manager, Certified Quality Engineer and APICS CPIM.

Jim Crowl has worked for 20 years in the process automation industry in various customer service and field service operation roles. He has a BS in Electrical Engineering from the University of Akron, and an MBA from John Carroll University.

He currently manages the aftermarket parts logistics business serving the US and global markets for ABB. He has made many changes to improve profitability, including the outsourcing of warehouse operations for pick, pack, and ship, and implementation of many front-end changes to improve sales, including enhancing ecommerce web services, direct marketing, and the introduction of new parts and repair products. He is utilized as a global reference within ABB by different business units that face parts logistics challenges, or who seek to grow their local businesses.

Dr. Morris Cohen currently serves as a senior vice president at Servigistics, Inc and the Panasonic professor of manufacturing and logistics at the Wharton School, University of Pennsylvania. Dr. Cohen is a world authority on service value chain optimization and strategy and has worked with companies like IBM, Cisco, Applied Materials, Intel, General Motors, Saturn, Teradyne and the U.S. Navy to improve their service parts and optimization systems. As the Panasonic professor of manufacturing and logistics at the Wharton School, University of Pennsylvania, and co-director of Wharton's Fishman-Davidson Center for Operations Management, Cohen has spent years researching, planning and designing advanced value chain systems. Cohen, who holds a Bachelor of Science degree in Engineering Sciences from the University of Toronto, and a master's degree in industrial engineering and doctorate in operations research from Northwestern University, has published extensively on the theory and practice of optimized service value chain design, planning and management.

In 1999, Cohen, together with Dr. Vipul Agrawal, who studied under Cohen at Wharton, founded MCA Solutions to bring the intellectual capital of service value chain optimization from the classroom into the technology marketplace. Prior to co-founding MCA Solutions, Cohen led the team that designed IBM's decision support system, OPTIMIZER, which resulted in $250 million in inventory savings, a 10 percent reduction in annual operating costs and dramatic improvements in customer service.

Mark Hessinger, Executive Director Worldwide Customer Service for Gerber Scientific, has over 25 years experience in Customer Services. He has extensive international management experience in organizational design, implementation and development for Customer Services organizations to support various business environments and strategies. At Gerber Scientific he integrated numerous country based and business unit focused service organizations into one global organization that leverages economies of scale to better serve customer needs and deliver higher service margins.

He led the global implementation of SAP for Service, the development of GERBERnet tools offering 24x7 services and spearheaded the development the GERBERconnect, Gerber’s award-winning remote services platform. He holds a master's degree in Business Administration from the Open University in the United Kingdom and a Bachelor of Science degree in Electrical Engineering from Lehigh University in Pennsylvania, USA. He also recently completed the Advanced Certificate for Executives (ACE) program at MIT’s Sloan School of Management.

Matt Peterson is a Supply Chain Director at Dell, leading the North American Operations team in managing the service parts fulfillment, receiving, repair, and recovery operations in the US and Canada. Matt has been at Dell for 11 years, working in various Service Logistics, Planning, Repair, and Operations roles throughout the Americas. Prior to joining Dell, he earned his MBA from Arizona State in 2000 and his Master of International Management from Thunderbird, AGSIM in 2001.

Nigel Weston is the Vice President of Supply Chain for Elekta and is passionate about the sustainable commercial advantages to be gained by providing quality performance and high levels of customer service. Based out of the UK, Nigel is responsible for managing the global third-party logistics platform, supplier relationships, and global finished goods and Spares inventory.

Nigel recently joined Elekta from Cap Gemini, one of the world's leading supply chain consultants, where he worked as a Management Consultant within their Supply Chain practice. In recent years, Nigel has worked extensively in the area of service innovation and delivery of customer focused initiatives within several blue chip companies, specializing in the design and delivery of tailored tactical growth and development programs to enable sustainable competitive advantage.

Rick is currently in charge of Service Supply Chain Delivery for Cisco’s Americas region. Rick has a diverse range of experiences within Cisco Services, geographically and functionally. He has worked in the company’s Finance organization, being seen as a trusted business partner, eventually being invited to transfer to operations to help run the business. Rick has managed the Global Demand and Supply planning organization for Services, driving to a single planning tool. He also spent time focused on Latin America optimizing and adapting to the ever changing business and regulatory environment. Rick has recently returned from an assignment in Dubai, focused on scaling Cisco’s Emerging Markets operations.

Tony Sciarrotta has held a variety of sales and marketing positions in the consumer electronics industry for over 30 years, including the last 21 years at Philips..

In a new role at Philips beginning in 1998, Tony focused the entire organization on return reduction activities to drive down returns and associated costs.

With effective returns management processes in place for Philips in the USA, Tony Sciarrotta has assumed responsibility for maximizing asset recovery of all returned consumer goods. By utilizing strategic account alliances, product channelization, web based sales outlets, and retail store partnerships, Tony has specifically targeted best avenues for reselling all returned goods.

Nitin Ahuja is the co-founder, chairman, and CEO of Entercoms. He began his career at Xerox, where he led one of the first successful engineering outsourcing projects to India. He soon recognized the opportunity for well-managed onshore/offshore models, and with his entrepreneurship he embarked on newer ventures. In 1995, Nitin founded Anavidere Technologies and refined the business model of offshore product development combined with US-based implementation and support services. Anavidere was one of the first companies to use the ASP model, providing hosted warehouse management solutions to small and mid-sized businesses. Its innovative, hosted services model and the value of the additional solutions it offered led to acquisition by a leading provider of warehouse management applications.

Nitin then founded ECMi in 2001 to develop solutions for collaborative performance management in supply chains. As ECMi expanded to meet its partners' demands for custom enterprise application development and delivery services, this soon became a major focus for the company and the genesis of Entercoms. Nitin has over 20 years of experience in technology and the enterprise software application industry. He has a B.S. in Mathematics and Physics from Pune University and an MBA from the Institute of Management Development and Research, Pune, India.

Before joining Ecospan, Paul was Vice President of Marketing for several large corporations including BD Biosciences, IMS Health and VWR International. Paul led cross-functional marketing teams, helping them “become” their targeted customer community by “spending a day in their life”. This provided an imaginative understanding of their unmet needs and helped build cross-functional understanding of them. Paul helped teams with this methodology to develop a more robust segmentation of customers and introduced a planning framework to capture strategic and tactical elements of marketing plans focused on growth.

Through this approach, Paul was able to lead growth in mature and emerging markets and identify new business opportunities. Based on the imaginative understanding of targeted customers unmet needs, Paul led his teams in the development of the desired customer value proposition. The value proposition was the foundation that prepared the business for entry into emerging spaces with an integrated solution.

Prior to this experience, Paul had an extensive career at Hewlett Packard and Agilent Technologies. Paul spent 12 years in the field selling to and supporting customers. From there, he spent 9 years in marketing with increasing responsibilities in the service, instrument and laboratory consumables business. The results achieved by Paul’s teams fueled growth in both the Gas/Liquid Chromatography businesses as well as the service business for HP/Agilent. The rugged segmentation based on unmet needs of the target customers was monumental to the development of new products and services that enabled HP at the time to overtake their largest competitor and become the market share leader. Today, the service line created is the largest service line for the organization.

In total, Paul has over 25 years experience in sales, marketing and business development. He has particular expertise in customer segmentation, brand management, integrated campaign management and global product launches. He has introduced a planning framework for teams to develop and execute marketing plans to drive growth.

Gary Weiss provides strategic and tactical direction to maintain Choice's sophisticated infrastructure and meet both qualitative and financial performance objectives. He is a primary contributor to the development and execution of all service offerings, in addition to profit and loss responsibilities. Gary is also a member of Choice’s Executive Advisory Board.

Gary possesses more than two decades of high-level logistics and corporate operations experience in the high tech product manufacturing, reselling and service industries. Prior to joining Choice in 1994, he held leadership positions with JWP Information Systems and PNY Electronics.

Gary earned an MBA from Pace University and a Bachelor of Arts from the State University of New York at Binghamton.