Valuable Content for the Interlog Community
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Ivin Smith, Pitney Bowes, on Driving Service Revenue & Online Parts Sales
As the corporate world barrels into the digital age, aftermarket supply chain professionals must consider how to better utilize technology to improve their businesses. Pitney Bowes is taking steps toward that kind innovation by focusing on how to better optimize service revenue and make better use of online portals for parts sales. In the below podcast interview, Ivin Smith, Vice President, Customer Service & WW Technical Support, Pitney Bowes, talks about why the company is taking these steps and how they’re improving operations and mentions the implementation of creative incentive programs to drive the sales of fee-based services, among other initiatives. Listen to the interview here.
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Service Culture of the Future: From Reactive, to Proactive to Predictive
The break/fix mentality is fast becoming a thing of the past among service professionals. Being in the service business used to be a 9 to 5 job – today the job description is far more complicated, and according to Tim Saur, that’s a good thing. Saur, VP and COO, Durst Phototechnik, AG North America, says that service today is about much more than waiting for equipment to break and then fixing it: it’s about creating opportunities for proactive – or even someday soon – predictive service.
In this podcast, hear Saur talk about why the recession has helped service professionals be better at their jobs, how he sees the industry evolving and how he’s closing 60% of tickets without an onsite visit.
Don't like to fill out forms? Request the interview with Tim Saur here.
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