Strategic Service Management 2008

Leverage Efficiency, Drive Profitability And Deliver Customer-Centric Service Excellence

Strategic Service Management is the only senior, pan-industry European Strategic Service Management conference for after-sales and support decision-makers looking to build and deliver a first-class service strategy. With a panel of 42 globally-renowned service experts, attend and you will gain a unique perspective into industry issues, trends and progress from the very best in the industry. Over three consecutive days you will meet, share best practice and network with 210+ service professionals from across Europe enabling you to achieve sustainable growth, boost profitability and deliver superior, agile and cost effective after sales service to your customers across global markets.

An Exceptional Speaker Line-Up:

	Wolfgang Royer Head of Customer Service EMEA Sony Ericsson
	Frank Debus SVP Global Process Material Logistics Siemens Healthcare
	Hans-Werner Albrecht General Manager - Service Division Pentax Europe GmBH
	Hans Gerdes Global Technical Services Manager Shell
	Jim Bogan Senior VP BPI Rolls Royce

Attend Strategic Service Management 2008 and benefit from insight and practical case studies into key topics including:

After-market profitability - Identify and capitalise on the most profitable after-market revenue opportunities to drive business growth
Operations - Translate your service management strategy into a successful operational reality
Customer loyalty - Adopt a customer-centric approach to service that improves service quality and harnesses customer loyalty
Field service technology - Seamlessly assimilate new and complex field service technology into your business
Service efficiency - Improve service efficiency and enhancing process visibility through optimised process management

What’s New at Strategic Service Management 2008?

42 first-hand case studies from the leading service experts across Europe sharing their insight into how they have mastered after-market service
Bringing together people, processes, parts and technology, Strategic Service Management 2008 is guaranteed to tackle ALL your service challenges
Unrivalled networking opportunities with the most senior practitioners in the industry with roundtable discussions and receptions
An Efficiency Focus Day dedicated entirely to improving workforce effectiveness and workflow productivity
A dynamic post-conference Change Management master class to ensure you manage the human element of change