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Strategic Service Management
28 - 29 October, 2010
Radisson SAS Airport, Amsterdam
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"...the conference exceeded my expectations..." Ivin Smith, VP Customer Service & WW Service Business Support, Document Messaging Technologies, Pitney Bowes

Strategic Service Management 2010

Improving Customer Satisfaction And Profitability Through A Competitive After-Sales Service Strategy

With over 100 senior after sales service industry attendees in 2009, 22+ in-depth presentations and panel discussions, an unrivalled speaker faculty and exceptional networking opportunities, Strategic Service Management is THE event that senior professionals prioritise in their diaries year on year.

Strategic Service Management 2010 will bring together more senior after sales service and support representatives and unique case studies than ever before as well as tackling the top issues for the forthcoming year. Make sure you book early to secure your place at the key European conference for service practitioners responsible for after-sales, product support and service parts.

KEY REASONS WHY STRATEGIC SERVICE MANAGEMENT IS A MUST-ATTEND EVENT

  • 16+ hours of networking with your peers. Grow your industry network and find out how your competitors are reacting to the current crisis.
  • Experience and advice from 25 + expert speakers from global companies such as Xerox, Philips Healthcare, Sony Ericsson, Sun Microsystems and many more!
  • 22+ panel discussions and presentations providing plenty of opportunity for high-level strategic insight and knowledge-gathering
  • 100 + senior service experts, together in one room: this is where the future of the industry is shaped

 

Topics discussed at Strategic Service Management 2009 were:

  • How to Meet The Needs Of A Diverse, Global Customer Base With Different Expectations And Demands For Service
  • How to Achieve Service Efficiency Transformation That Enhances The Customer Experience
  • Ways to Increase Supply Chain Collaboration To Improve Performance, Drive Productivity And Boost Customer Loyalty
  • How to Identify And Capitalize On High-Margin, Profitable Revenue Opportunities Through Your Service Business
  • Finding Ways To Transform The Future of Service Operation Through Service Innovation
  • Looking At Ways To Fine Tune Forecasting Techniques to Proactively Respond To Customer Requirements And Enhance Service Delivery
  • Developing Metrics To Measure Customer Satisfaction Levels and Identify Areas For Performance Improvement

Attendees at Strategic Service Management 2009 were: